1. Overview
At Baba Supersign Private Limited, we are committed to delivering high quality, custom signage and branding solutions. Because our products are custom manufactured to your specific requirements, dimensions and branding guidelines, our cancellation and refund policies are structured to protect both our clients and our production resources. This policy forms part of the applicable quotation, order confirmation or service agreement. Where individually negotiated written quotation terms exist, those terms shall prevail to the extent they are consistent with applicable law and do not exclude rights that cannot lawfully be waived.
2. Definitions
- Custom Goods: Products manufactured to client approved designs, dimensions, materials or specifications, including but not limited to acrylic, ACP, LED modules, channel letters, vinyl and custom fabricated items.
- Design Approval: Written approval of artwork, content, layout or specifications, provided by the client by email, WhatsApp or signed approval.
- Production Commencement: The first documented procurement, cutting, printing, fabrication, outsourced custom production or other irreversible production activity undertaken specifically for the order.
3. Payment Terms
- Standard Work: Unless otherwise stated in the accepted quotation, 80% advance is payable before commencement of work and the remaining 20% is payable before dispatch or installation.
- Trial / Creative Work: 100% advance payment is required for all new creative, experimental or trial work.
- Credit Period: A post invoice credit period of 21 (twenty one) days applies only where expressly approved in writing by Baba Supersign. Payments delayed beyond the approved period shall attract simple interest at the rate specified in the accepted quotation or, where applicable, the rate permitted under the Micro, Small and Medium Enterprises Development Act, 2006 and other applicable law.
- GST and Taxes: GST and other applicable taxes will be charged at the rates and in the manner prescribed under applicable law and shown in the relevant tax invoice.
- TDS: Tax Deducted at Source (TDS) shall be deducted by the client as per applicable Government norms and rates. The client is responsible for depositing the TDS with the Government and providing the TDS certificate to the Company.
- Payment Gateway Fees: Any payment gateway or transaction charges applicable to online payments shall be borne by Baba Supersign Private Limited.
4. Order Cancellation
Before accepting an order, we will disclose any applicable design, measurement, site visit, travel or administrative charge in the quotation or order confirmation.
- Before Production Commences: You may cancel your order at any time before production has commenced. The refund will equal the amount received less the charges already disclosed and the reasonable cost of work actually completed (such as site recce, design proofing or administrative work).
- After Production Commences: Once production has commenced, cancellation is subject to deduction of the reasonable value of design work, site work, labour, materials procured, fabrication completed, third party commitments and other non recoverable project costs. If these documented costs are less than the amount received, the remaining balance will be refunded. If they exceed the amount received, the client may remain liable for the difference in accordance with the accepted quotation or contract.
- Creative Work Advances: Charges for creative, experimental, prototype or research and development work are non refundable to the extent that the relevant work has been performed or non recoverable costs have been incurred. The quotation shall identify the relevant stages, deliverables and charges. Any unused balance remaining after deduction of documented work and committed costs will be refunded.
- Project Abandonment: If the client fails to provide required information, approval, access or payment, the Company may suspend the project after written notice. If the client remains unresponsive for 30 days after at least three notices sent at reasonable intervals through the registered email address and, where available, WhatsApp or phone, the Company may issue a final abandonment notice. Amounts payable will be calculated according to work completed, materials procured, storage and other documented commitments.
- Cancellation by Baba Supersign: If Baba Supersign cancels an order for reasons not attributable to the client and cannot provide the agreed goods or services, the Company will refund amounts received for the unperformed portion after accounting for any completed deliverables accepted by the client. This does not limit any remedy available under applicable law.
5. Returns and Exchange
Custom goods correctly manufactured according to the client approved specifications are not eligible for return or exchange merely because of a change of mind. This restriction does not apply to manufacturing defects, incorrect materials, material deviations from approved specifications, transit responsibility accepted by the Company or rights that cannot lawfully be excluded.
6. Quality Inspection, Dispatch and Transit
All goods undergo strict quality checks at our factory before dispatch. The following process governs inspection, transit risk and post delivery corrections:
- Pre Delivery Inspection: The client must inspect the product for defects or variations before taking delivery. Inspection may be conducted in person at the factory or through photographs, video inspection, live video call or a nominated third party inspector.
- Factory Approval: Before dispatch, the client or a nominated representative must approve the finished goods. Any corrections or damages identified during this inspection will be rectified at the factory at no additional cost. Any variation issues must be checked, reported and resolved before the goods leave the factory premises.
- Design Approval: The client is responsible for verifying names, spelling, telephone numbers, addresses, colours, dimensions and other visible content before approval. The Company will not be responsible for an error that appeared clearly in the approved proof and was not corrected by the client. This exclusion does not apply where the Company changes the approved content, introduces a production error or manufactures work that differs materially from the approved proof.
- Design Modifications: Any changes or modifications to the approved design after production has commenced shall be chargeable separately and may extend the delivery timeline.
- Risk Transfer: For collection from the factory or transportation arranged by the client, risk passes upon documented handover to the client or client appointed transporter. Where Baba Supersign agrees in writing to supply goods on a delivered or installed basis and controls the transportation, risk will pass at the agreed delivery or installation point, subject to the specific quotation and transit insurance terms.
- Transportation and Insurance: Freight, transportation and transit insurance charges shall be borne by the client unless otherwise specified in writing. The client is advised to arrange appropriate transit insurance. Visible shortages, breakage or transit damage must be documented and reported within 48 hours of receipt.
- Site Corrections: Any minor corrections required at the installation site will be carried out by us on a mutually agreed basis, to the maximum extent practically possible.
7. Production and Colour Variations
Due to manual and human involvement in production, minor variations may occur in the finished work. Permissible variations may include:
- Minor colour differences caused by screen to print variation, material batches, substrate differences and calibration.
- Standard manufacturing tolerances and LED colour temperature tolerances.
- Natural material variations.
- Minor variations that do not depart materially from approved artwork or specifications.
This exclusion does not apply to a material deviation from the approved design, dimensions, colour specification, material, quantity, workmanship or functionality.
8. Defect and Workmanship Remedy
If goods or installation materially differ from the approved specifications or contain a manufacturing or workmanship defect attributable to Baba Supersign, we may, depending on the circumstances, inspect, repair, remake, replace or refund the affected portion. The selected remedy will be reasonable and proportionate to the defect and subject to applicable law.
- Defect Reporting: Visible shortages, breakage or transit damage should be reported within 48 hours of receipt. Manufacturing, electrical, installation or latent defects that could not reasonably be identified on delivery must be reported promptly after discovery and within the applicable warranty or legally permitted claim period.
- Inspection and Response: We will acknowledge the report within 2 business days and communicate our decision, or request supporting information, within 7 business days.
9. Warranty
The applicable warranty period and coverage will be stated in the quotation or warranty certificate. Warranty covers manufacturing defects only and shall not extend to damages caused by misuse, improper handling, natural calamities, electrical surges, voltage fluctuation, vandalism, unauthorised alteration, accidental damage or normal wear and tear. Where no warranty is expressly stated, this clause does not create an additional commercial warranty, but statutory rights and remedies remain unaffected.
- OEM Warranty: OEM warranty for products such as LED modules, adaptors or power supplies, ACP (Aluminium Composite Panels) and similar components shall be passed on to the client as per the respective OEM warranty terms. In case of replacement, Baba Supersign will provide a replacement or substitute as per the contract. Once the replacement part is received from the OEM, it shall be installed or replaced by the Company. Site visit, access equipment, transportation and replacement labour charges, if any, will be disclosed before replacement. No additional labour charge will apply where the replacement is required because of defective installation or workmanship attributable to Baba Supersign during the applicable workmanship warranty.
10. Unclaimed Goods
Goods must be collected or delivered within 3 (three) months from the date of intimation of readiness (communicated via email). The following terms apply:
- The 90 day period begins from the date on which the Company gives written notice that the goods are complete and ready for inspection, dispatch, delivery or collection.
- Before disposal, the Company will provide a first readiness notice, a reminder after 30 days and a final notice before disposal.
- If goods remain uncollected for 90 days after the first readiness notice, the Company may charge reasonable storage costs disclosed in advance. After the reminder and final notice, the Company may take reasonable steps permitted by law to recover outstanding charges and dispose of or otherwise deal with the goods.
- Any such action will be documented and the client will remain liable only for amounts lawfully due after accounting for recoveries and reasonable disposal or storage costs.
11. Site Conditions and Access
- Site Conditions: The client shall ensure proper site conditions, adequate structural support and stable power supply at the installation location. The Company shall not be liable for issues arising from improper or inadequate site conditions.
- Site Access and Permissions: The client must obtain and provide all necessary permissions, approvals and unhindered site access for installation. Delays caused by lack of these shall not be the Company’s responsibility.
- Installation Charges: Installation charges, where applicable, are separate from the product cost unless explicitly mentioned as included.
12. Force Majeure
The Company shall not be liable for delays or non performance caused by factors beyond its reasonable control, including but not limited to natural calamities, government restrictions, power failures, raw material supply disruptions or civil disturbances. The affected party will notify the other party within a reasonable time. Obligations affected by the event will be suspended for its duration. If the event continues beyond 60 days, either party may terminate the unperformed portion of the order. Amounts already paid will be adjusted against completed work, materials procured and non recoverable commitments and any remaining balance will be refunded.
13. Portfolio and Photographs
We may photograph completed work for internal project records. Photographs containing identifiable individuals, confidential information or non public client premises will not be used for promotional or portfolio purposes without the client’s permission. For commercial portfolio use, the applicable quotation, order confirmation or separate approval may specify the permitted photographs, purpose and publication channels. A client may withdraw permission for future use by contacting us, subject to material already lawfully printed or published.
14. Refund Processing
We will acknowledge a cancellation or refund request within 2 business days and communicate our decision, or request necessary supporting information, within 7 business days. An approved refund will ordinarily be initiated through the original payment method within 7 to 10 business days. Bank or payment gateway settlement time may be additional.
15. Governing Law and Jurisdiction
This Policy is governed by the laws of India. The medium of language for all jurisdiction and execution purposes shall be English. Subject to applicable law, disputes arising from the commercial agreement will be subject to the jurisdiction of competent courts in New Delhi, India. Nothing in this clause restricts any right of a consumer to approach a consumer commission or other authority having jurisdiction under applicable law.
16. Contact Us
For any questions regarding cancellations, refunds or order status, please contact our support team:
Nothing in this Policy limits rights or remedies that cannot lawfully be excluded.