1. Returns & Exchange
Goods once sold shall not be taken back, returned or exchanged under any circumstances.
2. Payment Timeline & Interest
The invoice amount is payable within 21 (twenty-one) days from the date of invoice. Payments delayed beyond this period shall attract simple interest @ 3% per month on the outstanding amount until full realisation.
3. Collection / Delivery Period
Goods must be collected or delivered within 3 (three) months from the date of intimation of readiness (communicated via email). Goods not collected within this period shall be discarded at the Company's discretion, and the full invoice value shall be charged with no liability for storage, damage or loss.
4. Non Refundable Advance (Custom Work)
Advance payments made towards innovative, custom designed, first of its kind or R&D based creative work shall not be refunded at any stage, including in the event of project drop out, cancellation or discontinuation by the client.
5. Project Abandonment
If the client fails to respond to 3 (three) consecutive emails sent by the Company, the project shall be deemed dropped out / abandoned by the client, and all outstanding dues shall become immediately payable.
6. Production Variation
Due to manual / human involvement in production, minor variations may occur in the finished work. Any variation issues must be checked, reported, and resolved before the goods leave the factory premises.
7. Pre Delivery Inspection
The client must inspect the product for defects or variations before taking delivery. No claims for defects, damages or variations shall be entertained after the goods have left the factory / delivery point.
8. Advance Payment (Standard Work)
80% advance payment is mandatory before commencement of any work. The balance 20% shall be paid before dispatch or delivery.
9. Advance Payment (Trial / Creative Work)
100% advance payment is required for all new creative, experimental or trial work.
10. Jurisdiction
All disputes, claims or legal proceedings arising out of or in connection with this invoice / contract shall be subject to the exclusive jurisdiction of the courts at Delhi only.
11. Language of Proceedings
The medium of all legal proceedings, correspondence, and arbitration shall be English only.
12. GST & Taxes
GST and all other applicable taxes, levies, and duties shall be charged extra at prevailing rates unless otherwise stated in this invoice.
13. Design Approval
Once the artwork, design or layout is approved by the client (by email, WhatsApp or signed approval), the Company shall not be liable for any spelling errors, content mistakes or design discrepancies thereafter.
14. Design Modifications
Any changes or modifications to the approved design after production has commenced shall be chargeable separately and may extend the delivery timeline.
15. Colour Variation
Minor colour variations may occur in digital printing, vinyl application, and painted signage due to material batches, substrate differences, and calibration. The Company shall not be liable for such minor variations.
16. Site Conditions
The client shall ensure proper site conditions, adequate structural support, and stable power supply at the installation location. The Company shall not be liable for issues arising from improper or inadequate site conditions.
17. Site Access & Permissions
The client must obtain and provide all necessary permissions, approvals, and unhindered site access for installation. Delays caused by lack of these shall not be the Company's responsibility.
18. Installation Charges
Installation charges, where applicable, are separate from the product cost unless explicitly mentioned as included in this invoice.
19. Risk Transfer
Risk and responsibility of the goods shall pass to the client upon dispatch from the factory, regardless of whether delivery or installation is arranged by the Company or the client.
20. Transportation & Insurance
Freight, transportation, and transit insurance charges shall be borne by the client unless otherwise specified in writing.
21. Warranty
Warranty, if applicable, covers manufacturing defects only and shall not extend to damages caused by misuse, improper handling, natural calamities, electrical surges, vandalism or normal wear and tear.
22. Force Majeure
The Company shall not be liable for delays or non performance caused by factors beyond its reasonable control, including but not limited to natural calamities, government restrictions, power failures, raw material supply disruptions or civil disturbances.
23. Portfolio Usage
The Company reserves the right to use photographs or images of completed work for promotional, marketing, and portfolio purposes unless the client requests otherwise in writing.
24. OEM Warranty & Replacement
OEM warranty for products such as LED modules, adaptors / power supplies, ACP (Aluminium Composite Panels), and similar components shall be passed on to the client as per the respective OEM warranty terms. In case of replacement, Baba Supersign will provide a replacement or substitute as per the contract. Once the replacement part is received from the OEM, it shall be installed / replaced by the Company. Both the initial and replacement labour charges shall be borne by the client.